Shipping the dahlia tubers

Rules for accepting the delivery and caring for the tubers

The dahlia tubers are fragile and sensitive. Transportation is therefore extremely strenuous for them and we do everything we can to ensure that they handle it as well as possible. To make sure that the tubers you have purchased will remain healthy, we need you to follow a few rules. These are also regulated in our Terms and conditions and compliance with them is a condition for the recognition of any claim.

Accepting the delivery: Any dahlia shipment must be accepted as soon as possible, but no later than one day after the first delivery attempt. If you know that you will not be able to receive the shipment during next 10 days after you order, please, let us know, preferably directly in the order note. We will contact you and arrange a better date for the shipment.
Unpacking and acclimatizing the tubers: Immediately after receiving the tubers, remove them from the packaging. Store them in a cool, slightly humid environment protected from the frost until the time of planting.
Planting: Plant the tubers after your last frost date. If you want to give them a head start, you can plant them early in a heated hoophouse or greenhouse. Freshly planted and sprouting dahlias are a favorite prey for slugs and other pests. We therefore recommend using a slug deterrent. You can find more information about growing healthy dahlias on our blog.
Plant health: We only sell the tubers produced by completely healthy plants. We also check all the tubers for any signs of disease just before shipping. Nevertheless, if you notice signs of a virus or other infection within two weeks of delivery, you can make a complaint using our complaint form. However, this guarantee does not apply if you have pinched the plants or taken cuttings during this period, as infection could also occur in this process.

Ordering and shipping process for dahlia tubers

To ensure that our tubers dahlias reach you as safely as possible, we have a precise procedure and clearly defined rules for packaging and shipping them. This is our process:

Order confirmation: As soon as you submit your order, you will receive a confirmation email. If you have not received it, please check your spam folder. Some filters may evaluate automatic emails from our site as spam.
Order check: We will check your order and if we encounter any problems, we will contact you.
Preparing the tubers for shipping: We pack our tubers in paper bags right before shipping. We use filling materials to make sure they will be safe even when the box is handler roughly during shipping.
Shipping date: We try to ship our dahlia tubers right after the delivery. However, the tubers are frost sensitive and we only ship them as long as the temperatures are above freezing. When the weather in your country won’t keep above freezing for at least 7 days from the shipping date, we will postpone the delivery and will ship them as soon as the weather allows for a frost-free transport (usually March / April). We will contact you via e-mail do agree the new shipping date.
Shipping to your address: From the dispatch center, shipping to most EU countries takes 3-4 days. Once they arrive, it is crucial that you collect them from the carrier as soon as possible. If you accept your delivery later than one day after the first delivery attempt, we can no longer guarantee the health of the plants. Be sure to read how to care for your dahlias after delivery.

For further details, download information about delivery times and prices

Unfortunately, we cannot deliver to any country outside the EU due to customs regulations and rules for cross-border transportation of plant material.

Shipping the dahlia plants rooted from cuttings

Rules for accepting the delivery and caring for the plants

We sell our dahlias as live potted plants. Transportation is therefore extremely strenuous for them and we do everything we can to ensure that they handle it as well as possible. To make sure that the plants you have purchased will remain healthy, we need you to follow a few rules. These are also regulated in our Terms and conditions and compliance with them is a condition for the recognition of any claim.

Accepting the delivery: The dahlia shipment must be accepted as soon as possible, but no later than one day after the first delivery attempt. If you know that you will not be able to receive the shipment in the week in which we should deliver the package to you, please, let us know, preferably directly in the order note. We will contact you and arrange a better date for the shipment.
Unpacking and acclimatizing the plants: Immediately after receiving the plants, remove them from the cardboard packaging and water them. After unpacking, they will need a few days to acclimatize. Keep them in a sheltered spot, away from direct sunlight and protected from low temperatures.
Planting: Young dahlia plants can be very fragile and need good conditions while they form new roots. Make sure that the soil is always well watered, especially during the first week after planting. Freshly planted plants are a favorite prey for slugs and other pests. We therefore recommend using a slug deterrent. You can find more information about growing healthy dahlias on our blog.
Plant health: When rooting the dahlia cuttings, we do everything we can to ensure that the young plants are healthy and strong and that there is no risk of infection by viruses or other diseases. We also check all plants for any signs of disease just before shipping. Nevertheless, if you notice signs of a virus or other infection within two weeks of delivery, you can make a complaint using our complaint form. However, this guarantee does not apply if you have pinched the plants or taken cuttings during this period, as infection could also occur in this process.

Ordering and shipping process for dahlia plants

To ensure that our dahlias reach you as safely as possible, we have a precise procedure and clearly defined rules for packaging and shipping them. This is our process:

Order confirmation: As soon as you submit your order, you will receive a confirmation email. If you have not received it, please check your spam folder. Some filters may evaluate automatic emails from our site as spam.
Order check: We will check your order and if we encounter any problems, we will contact you.
Preparing plants for shipping: For all orders that arrived from the previous Friday to Thursday, we will prepare the required number of plants, check their health and pinch the tops of their stems off. This step has several functions. Some of our plants are quite large and would fit our packaging without pinching. The plants transport will be easier without fragile young shoots, which could easily break. At the same time, pinching will encourage stronger root formation.
Shipping date: We ship all dahlia orders on Monday afternoons, so that they reach you within one working week. We try to time the shipping so that the plants spend as little time in transport as possible and we do not hand them over to the carrier until late afternoon. Unless we agree otherwise with you, all orders received from Monday till Thursday will be shipped the following Monday, and orders received from Friday to Sunday will be shipped a week later.
Shipping to your address: From the dispatch center, shipping to most EU countries takes 3-4 days. Once they arrive, it is crucial that you collect them from the carrier as soon as possible. If you accept your delivery later than one day after the first delivery attempt, we can no longer guarantee the health of the plants. Be sure to read how to care for your dahlias after delivery.

Transport and delivery of dahlia plants

We try to do everything we can to ensure that our dahlias make it to you in the best possible way. We ship them in specially designed boxes that ensure that the potted plants do not move or break during shipping. Our carrier company that delivers packages of dahlias guarantees us that the shipping time to most European countries will not exceed 3-4 days and that the dahlias will arrive at your location within one business week. This means that the cost of shipping is higher, but our priority is to make sure the plants reach you as quickly and safely as possible. Unfortunately, we cannot deliver to any country outside the EU due to customs regulations and rules for cross-border transportation of plant material.