TERMS AND CONDITIONS

OF ZELINY Z DOLINY S.R.O.

These Terms and Conditions (hereinafter “Conditions”) state the rights and obligations of you, the buyer and us, the seller, in the contractual relationships made through the e-shop on the websites www.zelinyzdoliny.sk and www.flowercorms.eu.

The information about the processing of your personal data can be found in our Privacy Policy.

As you already know, we communicate mainly by electronic means. The same applies to the contracts we make with our customers: in making the contracts, we use electronic means of communication that allow us to agree the conditions of the purchase.

If any part of the Conditions is in conflict with the agreed conditions of your purchase, the agreed conditions take the precedence the Conditions.

1. DEFINITIONS

    • The Price is the financial amount that will be paid for the Goods;
    • Shipping costs are the financial amount paid for shipping of the Goods, including the amount for packaging;
    • Total price is the sum of the Price and Shipping costs;
    • VAT is the value added tax in accordance with the law in force;
    • E-shop is an online shop ran by Us on the websites zelinyzdoliny.sk and www.flowercorms.eu, where the purchase of the Goods is to take place;
    • The invoice is a fiscal document issued in accordance with the Law on the VAT for the Total price;
    • We are the company Zeliny z doliny s.r.o., with the seat at Veľká Dolina 242, 951 15 Veľká Dolina, Slovakia, ID Number: 53958641, Tax ID Number: 2121533689, registered in the Business Register of the District Court Nitra, section: Sro, insert number: 54979/N, phone number +421911304051, e-mail: info@zelinyzdoliny.sk, marked as “the seller” by the law;
    • Order is your definitive proposal for the Contract about the purchase of the Goods from Us;
    • Goods are anything you can buy in our e-shop;
    • User account is the account set up by you using your information, allowing the keeping of your information and the history of your orders and contracts;
    • You are the person making a purchase in our e-shop, marked by the law as the “the buyer”;
    • Contract is the purchase contract based on properly filled-in order submitted through the e-shop, which is closed in the moment when your receive the confirmation of the order.

2. GENERAL PROVISIONS AND INFORMATION

    • Purchase of the goods is possible through the online interface of the e-shop.
    • In making of the purchase of goods, you are obliged to give us correct and truthful information. The information you give us when making a purchase will be considered as such.

3. MAKING THE CONTRACT

    • The contract with us can be made in Slovak or English language.
    • The contract is concluded remotely through the e-shop, while the use of communication means is covered by you. These costs are no different to the basic payments you make for using of the internet, you do not need to expect any other costs than the total price of your purchase. By submitting the order you agree to communicate remotely.
    • In order to close the contract, we need you to submit an order including following data:
      1. information of the purchased goods (you select the goods in the e-shop by clicking on “Add to basket” button);
      2. information about the price, shipping costs, VAT, chosen payment method and chosen delivery method; these will be submitted when filling-in the order form in the e-shop interface, while the price, shipping costs, VAT and total price will be filled-in automatically, based on selected goods and delivery method;
      3. your personal data for the delivery of the goods, specifically your name, surname, shipping address, phone number and e-mail address;
      4. the period of purchase, in case of the contract for regularly repeated purchase.
    • When creating an order, you can check and change any information until you submit the order. After checking your order, you can submit it by clicking on the “Place Order” button. Before placing the order, you need to agree to the use of your personal data and our Privacy Policy by checking the agreement box in the form. By clicking on “Place order” button, you will send all the information to us.
    • We will confirm your order as soon as it is delivered by an e-mail given in the order. By confirmation of your order, the contract between you and is is concluded. The Conditions effective on the day of placing the order form an integral part of the contract.
    • The situations when we can not confirm your order can happen. These are mainly situations when the goods are not available or when you order more goods than we permit. The information about the maximum amount of goods per order will be available on our website. In this case, the contract is concluded at the moment, when you confirm our offer.
    • In the case when the price in the e-shop or in the order is apparently incorrect, especially due to technical mistakes, we are not obliged to deliver the goods with incorrect price, even though you received the confirmation of an order. In this case, we will contact you and will send you the offer of the new contract with corrected data from your order. The new contract is concluded when you confirm our offer. If you don’t confirm the offer within 3 days, we have the right to cancel the contract. By apparently incorrect price, the situation when the price does not match the usual price of other sellers, or there is a digit missing or extra.
    • In case when the contract is concluded, you are obliged to pay the total price.
    • If you have a user account, you can make an order through your account. Event then you are obliged to check if the pre-filled information in the order is correct, truthful and complete. The way of submitting the order is identical to making a purchase without the user account, with the advantage of pre-filled personal information.
    • In some cases, we offer a discount for your purchase. In order to get a discount, you need to fill in the code of your coupon in the order form. The discount will be calculated in your order form.

4. USER ACCOUNT

    • Based on your registration in the e-shop, you can access your user account.
    • ​When registering a user account, it is your duty to enter all the data correctly and truthfully and to update it in the event of a change.
    • Access to the user account is secured by a username and password. Regarding these access data, it is your duty to maintain confidentiality and not to provide this data to anyone. In the event that they are misused, we bear no responsibility.
    • The user account is personal and you are therefore not authorized to enable its use by third parties.
    • We may cancel your user account, especially if you breach your obligations under the contract.
    • The user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.

5. PRICE AND PAYMENT CONDITIONS, RESERVATION OF OWNERSHIP RIGHTS

    • The price is always stated in the e-shop, in the draft order and, of course, in the contract. In the event of a discrepancy between the price specified for the goods within the e-shop and the price specified in the draft order, the price specified in the draft order shall apply, which will always be identical to the price in the contract. As part of the draft order, the price for shipping, or the conditions when shipping is free, is also indicated.
    • The total price is stated including VAT, including all fees established by special legal regulations.
    • We will request payment of the total price from you after concluding the contract and before handing over the Goods. You can pay the total price in the following ways:
  2. By card online. In this case, the payment is made through the Stripe payment gateway, and the payment is governed by the terms of this payment gateway, which are available at: https://stripe.com/payment-terms/legal. In the case of payment by card online, the total price is payable within 1 day.
  3. Cash on delivery. In such a case, payment will be made upon delivery of the Goods as opposed to handing over the Goods. In the case of payment by cash on delivery, the total price is payable upon receipt of the Goods.
  4. In cash upon personal collection. It is possible to pay for the Goods in cash if they are collected at our headquarters. In the case of payment in cash upon personal collection, the Total price is payable upon receipt of the Goods.
    • The invoice will be issued in electronic form after payment of the Total price and will be stored in the e-shop in the Order tracking section.
    • Ownership of the Goods passes to you only after you pay the Total Price and take delivery of the Goods. In the case of payment by bank transfer, the total price is paid by crediting to Our account, in other cases it is paid at the time of payment.

6. DELIVERY OF GOODS, PASSING OF THE RISK OF ACCIDENTAL DESTRUCTION AND ACCIDENTAL DETERIORATION OF THE OBJECT OF PURCHASE

    • The goods will be delivered to you in the manner of your choice, while you can choose from the following options:
  2. Personal collection at the delivery points of Packeta Slovakia s.r.o.;
  3. Delivery via the transport company Packeta Slovakia s.r.o..
  4. Personal collection at our headquarters.
    • The goods can be delivered within the countries of the European Union. For some types of goods, the delivery location may be limited.
    • The time of delivery of the Goods always depends on its availability and on the chosen method of delivery and payment. The expected delivery time of the Goods will be notified to you in the Order confirmation. The time indicated on the E-shop is only indicative and may differ from the actual delivery time. In the case of personal collection at the establishment, we will always inform you about the possibility of picking up the Goods via e-mail.
    • When taking over the Goods from the carrier, it is your duty to check the integrity of the packaging of the Goods and, in the event of any damage, to notify the carrier and Us immediately of this fact. In the event that the package is damaged, which indicates unauthorized handling and entry into the shipment, it is not your obligation to take the Goods from the carrier.
    • You are obliged to take over the goods at the agreed place and time. If you do not take delivery of the goods according to the previous sentence, we will notify you by e-mail where you can take over the goods, including the deadline for taking them over, or we will re-deliver the goods to you based on your written request sent no later than 14 days from when you were supposed to take over the goods, whereby you undertake to pay us all costs associated with re-delivery of the Goods. In the event that you breach your obligation to take over the Goods, with the exception of cases under Art. 6.4 of these Terms and Conditions, it does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that you do not accept the Goods is not a withdrawal from the Contract between Us and You. If you do not take over the Goods even within the additional period, We have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to use this right, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Agreement does not affect the right to compensation for the incurred damage in the amount of the actual costs of attempting to deliver the Goods, or any other claim to compensation for damage, if it arises.
    • If, for reasons arising on your part, the Goods are delivered repeatedly or in a different way than was agreed in the Contract, it is your duty to compensate Us for the costs of the opposite linked by another delivery. We will send you the payment details for the payment of these costs to your e-mail address specified in the Agreement and they are due within 14 days from the delivery of the e-mail.
    • The risk of damage to the Goods passes to you the moment you take them over. In the event that you do not accept the Goods, with the exception of cases according to Art. 6.4 of these Terms and Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to take them over, but for reasons on your part you did not take them over. The passing of the risk of accidental destruction and accidental deterioration of the Goods means for you that from this moment you bear all the consequences associated with the loss, destruction, damage or any deterioration of the Goods.
    • In the event that the Product was not listed as in stock in the E-shop and an approximate time of availability was indicated, we will always inform you in the event of:
  5. an extraordinary failure of the production of the Goods, while we will always notify you of the new expected time of availability or information that it will not be possible to deliver the Goods;
  6. delays in the delivery of the Goods from Our supplier, while we will always notify you of the new expected delivery time.
    • In the event that we are unable to deliver the Goods to you even within 30 days from the confirmation of the Order, for any reason, you are entitled to withdraw from the Contract.
    • In the event that the standard delivery time of the Goods is longer than 30 days from the confirmation of the Order, we will inform you about this in advance, in particular through the information on the approximate time of availability of the Goods published on the E-shop and by sending a separate e-mail with a request for confirmation that you are taking note this delivery period of the Goods. If you do not agree with this delivery time, you have the right to withdraw from the Contract.

7. RIGHTS FROM LIABILITY FOR DEFECTS

    • Preliminary provision on liability for defects
      • We undertake to deliver the Goods to you in the required quality, quantity and without defects.
      • We are responsible for defects that the Product has upon receipt. We are not responsible for used Goods for defects caused by their use or wear. For Goods sold at a lower price, we are not responsible for defects for which a lower price was negotiated.
      • The general warranty period is 24 months. The warranty period starts from the moment you take over the Goods. In the case of some goods, the warranty period is conditional on the use-by date of the goods, which is indicated on the packaging of the goods or in the description of the goods in the E-shop.
      • If the Goods are replaced, the warranty period will begin again after you receive the new Goods.
      • Your rights from liability for defects in the Goods, for which the warranty period applies, will expire if you do not exercise them within the warranty period. However, you must exercise your rights from liability for defects in Goods that deteriorate quickly no later than the day after the purchase, otherwise your rights will expire.Zaväzujeme sa, že Vám Tovar dodáme v požadovanej kvalite, množstve a bez vád.
    • We guarantee that during the transition of the risk of accidental destruction and accidental deterioration of the Goods according to Art. 6.7 The condition is that the Goods are free of defects, in particular that:
      1. has the properties that we have agreed with you, and if they have not been expressly agreed, then those that we have stated in the description of the Goods, or those that can be expected due to the nature of the Goods;
      2. it is suitable for the purposes that we have indicated or for the purposes that are usual for Goods of this type;
      3. corresponds to the quality or design of the agreed sample, if the quality or design was determined according to the sample;
      4. it is in the corresponding quantity and weight;
      5. meets the requirements imposed on him by special legal regulations;
      6. is not encumbered by the rights of third parties.
    • Conditions for exercising the right from liability for defects (complaints)
      • When taking over the Goods, you are obliged to inspect and check the Goods thoroughly. In case of detection of obvious defects (e.g. mechanical damage), you are obliged to file a claim without undue delay in accordance with point 7.4.1. below. We will not take into account claims made later due to obvious defects in the Goods, including defects consisting in the incompleteness of the Goods.
      • You are obliged to exercise the right from liability for other defects (hidden defects) in accordance with point 7.4.1. below without undue delay after you have discovered the defect in the Goods, but at the latest before the expiry of the warranty period.
      • The warranty applies only to manufacturing defects of the Product and defects caused by mechanical damage. You cannot apply the right of liability for defects in particular to defects caused by wear and tear, mechanical damage, use of the Goods in inappropriate conditions, etc.
      • You are not entitled to claim liability for a defect if you knew about the defect before taking over the Goods, or we alerted you to it or you were given an appropriate discount from the Price of the Product for that reason.
    • Exercising the right from liability for damage (complaints)
      • In the event that the Product has a defect, i.e. especially if one of the conditions according to Art. 7.12, you can notify Us of such a defect and exercise your rights from liability for defects (that is, complain about the Goods) by sending an e-mail or a letter to Our addresses listed with Our identification data, or in person at Our headquarters. For a complaint, you can also use the sample form provided by us, which forms attachment no. 1 Conditions.
      • In your notification of warranty claim, please send us a description of the defect in the Product and your identification data, including the e-mail to which you are interested in receiving an explanation about the method of processing the complaint, and also indicate which of the claims from liability for defects, specified in point 7.5.4. until 7.5.8., you apply.
      • When making a claim, please also present us with a proof of purchase of the Goods (invoice) in order to prove your purchase from Us, otherwise we are not obliged to accept your claim.
      • We consider the day of initiation of the complaint procedure to be the day of delivery of the defective Goods together with the relevant documents (according to point 7.4.3). In the event that your submission, with which you are making a claim, is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will ask you to complete the submitted claim in writing, especially by e-mail. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.
      • If you do not complete the complaint in accordance with point 7.4.4. of this article without undue delay, at the latest within 10 days from the date of delivery of Our invitation according to point 7.4.4. of this article, we will consider your submission unfounded.
    • Complaint processing
      • Based on your decision, which of the rights according to § 622 and § 623 of Act No. 40/1964 Coll. You apply the Civil Code as amended (hereinafter referred to as the “Civil Code”) (specified in points 7.5.4 to 7.5.8), we will determine the method of processing the claim immediately, in complex cases no later than 3 working days from the date of application of your claim. In justified cases, especially if a complex technical evaluation of the condition of the Goods is required, no later than 30 days from the date of application of your claim.
      • After determining the method of handling the complaint, we will handle the complaint immediately, in justified cases we can also handle the complaint later; however, processing of the claim may not take longer than 30 days from the date of application of the claim. After the expiry of the deadline for handling the complaint, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new goods, if possible.
      • We will issue you a written document about the processing of the claim, no later than 30 days from the date of application of the claim, and we will inform you about its processing via e-mail. In the event that the claim is accepted, we will send you the repaired Product or exchange the Product for a new product or refund the paid Product Price, unless we agree otherwise.
      • If it is a defect that we can remove, you have the right to have the defect removed free of charge, in a timely manner and properly. We will remove the defect in the Goods without undue delay.
      • Instead of removing the defect, you can request the replacement of the Product, or if the defect concerns only a part of the Product, the replacement of this part, in cases where this does not incur disproportionate costs for Us in relation to the Price of the Product or the severity of the defect.
      • Instead of removing the defect in the Product, we can always replace the defective Product with a perfect one, if this does not cause serious difficulties for you.
      • If it is a defect in the Goods that cannot be removed and which prevents you from being able to properly use the Goods as a defect-free good, you have the right to exchange the Goods or you have the right to withdraw from the Contract. You have the same rights if the defects are removable, but you cannot properly use the Product due to the reappearance of the defect after repair or due to a larger number of defects.
      • If there are other non-removable defects, you have the right to a reasonable discount from the Product Price.
      • We will deal with the complaint by handing over the repaired Product, exchanging the Product, returning the Product Price, paying an appropriate discount from the Product Price, a written request to take over performance (the Product) or a justified rejection of the claim.
    • The exercise of rights from liability for defects and claims for goods is governed by § 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on consumer protection and amendments to Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended (hereinafter referred to as the “Consumer Protection Act”), and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the seller’s premises and on the amendment of certain laws as amended (hereinafter referred to as the “Consumer Protection in Distance Selling Act”).
    • If you are an entrepreneur, it is your duty to notify and point out the defect without undue delay after you have discovered it, but no later than within 3 days of receiving the Goods.
    • If you are a consumer, you have the right to exercise rights from liability for defects that occur with consumer goods within a period of 24 months from the receipt of the goods.

7. WITHDRAWAL FROM THE CONTRACT

    • Withdrawal from the contract, i.e. the termination of the contractual relationship between Us and You from its beginning, may occur for the reasons and methods specified in this article, or in other provisions of the Terms and Conditions, in which the possibility of withdrawal is explicitly stated.
    • If you are a consumer, i.e. a person buying Goods outside the scope of your business activity, you have the right to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods, in accordance with the provisions of § 7 of the Act on Consumer Protection in Distance Selling. In case e that we have concluded a Contract, the subject of which is the delivery of several types of Goods or the delivery of several parts of the Goods, this period does not begin until the day of delivery of the last part of the Goods, and in the case that we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins to pass on the day of delivery of the first delivery. You can withdraw from the Agreement in any demonstrable way (in particular by sending an e-mail or a letter to Our addresses listed in Our identification data). For withdrawal, you can also use the sample form provided by Us, which forms attachment no. 2 Conditions.
    • Even as a consumer, however, you cannot withdraw from the Agreement in cases where the subject of the Agreement is:
  2. Goods whose price depends on the movement of prices on the financial market independent of Our will and may occur during the withdrawal period from the Contract;
  3. the delivery of alcoholic beverages, the price of which was agreed at the time of the conclusion of the Contract, while their delivery can be carried out no earlier than 30 days later, and their price depends on the price movement on the market, which we cannot influence;
  4. Goods that were made according to your special requirements, that were custom-made for you or Goods intended specifically for one consumer;
  5. Goods that are subject to rapid deterioration or deterioration and Goods that have been irretrievably mixed with another after delivery;
  6. Goods in closed packaging that have been removed from the packaging and for reasons of health protection or hygiene reasons it is not suitable to return it;
  7. delivery of audio recordings, video recordings, audio-visual recordings or computer software sold in protective packaging, if the original packaging has been damaged;
  8. delivery of periodicals, with the exception of sales based on a subscription agreement and sale of books not delivered in protective packaging;
  9. delivery of electronic content, if it was not delivered on a physical medium and was delivered with your prior express consent before the expiry of the withdrawal period from the Contract and We have informed you that you do not have the right to withdraw from the Contract.
    • Deadline for withdrawal according to Art. 8.2 The condition is considered to be preserved if you send Us a notification that you are withdrawing from the Agreement during it.
    • In case of withdrawal from the Contract, the Price will be returned to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded before you return the Goods to Us or prove that they have been sent back to Us. Please return the goods to us clean, preferably including the original packaging.
    • In case of withdrawal from the Agreement according to Art. 8.2 Conditions You are obliged to send or hand over the Goods to Us or to a person authorized by Us to receive the Goods within 14 days of withdrawal, while you bear the costs of returning the Goods to Us. This does not apply if we agree to pick up the Goods personally or through a person authorized by Us. The deadline is preserved if the Goods were handed over for transport no later than the last day of the deadline. On the contrary, you have the right to have us return the price for transport, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.
    • You are responsible for damage in cases where the Goods are damaged as a result of your handling them in a different way than it is necessary to handle them with regard to their nature and properties. In such a case, we will invoice you for the damage caused after the goods have been returned to us and the due date of the invoiced amount is 14 days. In the event that we have not yet returned the Prize to you, we are entitled to set off the claim for costs against your claim for the return of the Prize.
    • We are entitled to withdraw from the Contract due to the sold-out of stocks, the unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has stopped production or made serious changes that made it impossible to fulfill our obligations under the Contract or for reasons of force majeure, or if using all Our efforts that can be fairly demanded of Us, we are not able to deliver the Goods to you within the period determined by these Conditions. In these cases, we are obliged to inform you of this fact without unnecessary delay and to return to you the already paid Total price for the Goods, within 14 days from the date of notification of withdrawal from the Contract. We will return the Total Price paid for the Goods to you in the same way in which you paid the Total Price, while this does not affect the right to agree with you on another method of refund, if you will not be charged any additional fees in connection with this.
    • We are entitled to withdraw from the Agreement even if you have not taken over the Goods within 5 working days from the day when you were obliged to take over the Goods.

9. SUBMISSION OF SUGGESTIONS AND COMPLAINTS

    • As a consumer, you are entitled to submit suggestions and complaints in writing, by e-mail to: info@zelinyzdoliny.sk.
    • We will inform you about the assessment of the initiative or complaint by e-mail sent to your e-mail.
    • The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Nitra Region, Department of Supervision, with registered office: Staničná 9, P. O. BOX 49/A, 950 50 Nitra 1, tel. no. 037/772 02 16, e-mail: nr@soi.sk.
    • Motion to quit control, if you are not satisfied with the processing of your initiative or complaint, you can also submit it electronically via the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet .soi.

10. ALTERNATIVE RESOLUTION OF DISPUTES WITH CONSUMERS

    • You have the right to contact Us with a request for correction, by e-mail sent to: info@zelinyzdoliny.sk, if you are not satisfied with the way in which we handled your complaint or if you believe that we have violated your rights. If we respond negatively to your request or do not respond to it within 30 days of sending it, you have the right to submit a proposal to initiate alternative dispute resolution with the alternative dispute resolution entity (hereinafter referred to as the “Subject”) pursuant to Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws, as amended. (hereinafter referred to as the “Alternative Dispute Resolution Act”).
    • The subjects are authorities and authorized legal entities according to § 3 of the Act on Alternative Dispute Resolution, and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
    • You can submit a proposal in the manner specified under Section 12 of the Alternative Dispute Resolution Act.
    • Furthermore, you have the right to initiate out-of-court dispute resolution online through the ODR platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, orhttps://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

11. FINAL PROVISIONS

    • If Our and Your legal relationship contains an international element (ie, for example, we will send goods outside the territory of the Slovak Republic), the relationship will always be governed by the law of the Slovak Republic. However, if you are a consumer, this agreement does not affect your rights arising from legal regulations.
    • We will deliver all written correspondence with you by electronic mail. Our e-mail address is listed under Our Identification Data. We will deliver correspondence to your e-mail address specified in the Agreement, in the User Account or the one through which you contacted us.
    • The contract can only be changed based on our written agreement. However, we are entitled to change and supplement these Terms and Conditions, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this change. However, we will inform you about the change only if, based on the Contract, we are to deliver the Goods to you regularly and repeatedly. We will send you information about the change to your e-mail address at least 14 days before the change takes effect. If we do not receive from you within 14 days of sending the information about the change the termination of the concluded Contract for regular and repeated deliveries of the Goods, the new conditions will become part of our Contract and will be applied to the next delivery of the Goods following the effective date of the change. The notice period in case you give notice is 2 months.
    • In the case of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontractor outages, etc.), we are not responsible for damage caused as a result of or in connection with cases of force majeure or unforeseeable events, and if this condition lasts for longer than 10 days, we and you have the right to withdraw from the Agreement.
    • The Annex to the Terms and Conditions contains a sample form for a complaint and a sample form for withdrawing from the Contract.
    • The contract, including the Terms and Conditions, is archived in electronic form with Us, but is not accessible to you. However, you will always receive these Terms and Order confirmations with a summary of the Order by e-mail, and you will therefore always have access to the Agreement even without Our cooperation. We recommend always saving the confirmation of the Order and the Terms and Conditions.
    • Our activity is not subject to any codes of conduct according to § 3 par. 1 letter n) of the Act on Consumer Protection in Distance Selling.

These Terms and Conditions enter into force on 09/01/2022.

DOCUMENTS FOR DOWNLOAD:

APPENDIX 1 – WARRANTY CLAIM FORM

APPENDIX 2 – WITHDRAWAL FORM